Every organization is different, which is why we’re offering two levels of support for you to choose from. Each package is designed to help you configure, deploy and seamlessly integrate into our email systems.
Our standard support package offers a personal touch with access to our team of dedicated email security engineers available from 04:00 – 18:00 EST /09:00 – 23:00 GMT, offering highly competent and technical expertise in the domain of email security.
4 hour initial response time
We will respond to your initial support request within 4 hours and will seek to have the issue resolved promptly.
Access to Constant Edge Knowledge Base
Access to the Constant Edge Knowledge Base, with helpful guides, technical information and more.
Premium Support expands our technical support levels and is designed for organizations with more complex or demanding requirements.
Technical Account Manager
Assigned technical contact who will be available to pick up your support cases directly.
Constant Edge will provide guidance on the best way to implement new 3rd party information systems.
On-Going Technical Reviews
Account review with option of monthly or quarterly reviews to ensuring your systems are optimized and working effectively.
SPF, DKIM and DMARC
Support option to include SPF, DKIM and DMARC analysis and reviews, to ensure they are working correctly.