Secure Backup

Protect your business data, metadata, and Chatter feeds with automated, enterprise-grade backup and recovery for Salesforce.

Who Are CloudAlly?

CloudAlly was founded in 2011 as the pioneer of cloud-to-cloud backup services for Salesforce and Google Apps. CloudAlly then introduced the first commercially available cloud backup for Microsoft 365 in 2014.

In 2021, CloudAlly became part of the OpenText family, which also includes brands such as Carbonite, Webroot, and Zix. OpenText’s acquisition of CloudAlly expanded the platform’s cloud capabilities, while enabling it to continue providing market-leading backup and recovery.

Constant Edge has partnered with CloudAlly to deliver leading cloud backup services.

CloudAlly guarantees enterprise-ready Salesforce data protection.

Automated, On-Demand Backup

Create automatic or on-demand backups of all your Salesforce data, including Standard Objects, Custom Objects, Chatter Feeds, Attachments, Reports, Dashboards, Emails, Triggers, Workflows, Classes, and metadata—with unlimited data storage and retention.

Flexible Data Restore

Perform granular, point-in-time, and cross-org data restorations with sandbox seeding, and export Salesforce data in a CSV format that’s compatible with the Salesforce Import Data Wizard and Data Loader.

Secure And Certified

Secure your data with OAuth and MFA/2FA support and secure Amazon AWS S3 encryption. Choose from multiple global data centers, and ensure ISO 27001, HIPAA, and GDPR compliance.

Intelligent Workforce Management

Simplified Adoption

Backup data from Production, Sandbox, and multiple instances of Salesforce with just one CloudAlly account.

Zero-effort adoption via a seamless integration with all Salesforce plans

Out-of-the box usage

Bulk activation of backups for Salesforce data in Production and Sandbox environments

Flexible Recovery Options

Flexible Salesforce Recovery

Recover Salesforce data from any point in time, to any storage, with unlimited retention.

Single-click recovery of individual objects with in-place restore

Point-in-time recovery of your entire Salesforce data, metadata, and Chatter feeds

Self-service recovery and backup to your cloud S3 compatible storage (BYOS)

Always Available Backup

Secure And Always Available Backups

Secure your Salesforce data and make sure it’s always accessible with a 99.9% uptime SLA.

AES 256-bit encryption of data at rest and in transit

Global data centers in NA, EU, and APAC

GDPR and HIPAA compliant, and ISO 27001 certified

MFA/2FA, OAuth, and Okta support

Why CloudAlly?

CloudAlly Salesforce Backup comes with seamless integrations for all Salesforce plans.

Why CloudAlly

Seamless Integrations And UI

CloudAlly’s intuitive user interface allows for out-of-the-box usage with two-click recovery, advanced user management, customizable cloud-to-cloud backup, transparent status monitoring, email alerts, and activity logs.

Why CloudAlly

High ROI With Unbeatable Pricing

Constant Edge offers enterprise-friendly custom discounts for CloudAlly, including bundled, high-volume, and multi-year packages. Save on backup licenses by exporting Salesforce data for on-premises use or insert/upsert back to Salesforce using the Salesforce Import Wizard or Data Loader. Additionally, we only fetch daily charges to minimize Salesforce API usage.

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Start a free trial of CloudAlly today.
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Key Features

CloudAlly Salesforce Backup comes with seamless integrations for all Salesforce plans.

Comprehensive Salesforce Backup

Comprehensive backup of all Salesforce data and metadata, including Standard Objects, Custom Objects, Chatter Feeds, Attachments, Reports, Dashboards, Emails, Triggers, Workflows, and Classes.

Unlimited Retention & Flexible Recovery

Point-in-time recovery made easy with unlimited data retention, historical snapshots, and granular restore of individual objects.

Automated Or On-Demand Backup

Daily automated Salesforce backups or user-specified backups on demand. Minimize API usage by fetching only delta changes daily, and auto-pausing backups when API limit is reached.

Secure Authentication

In-built secure authentication with OAuth, 2FA/MFA, and Okta support, and immutable storage to minimize accidental or malicious data loss.

Admin-Friendly Controls & Alerts

Customizable cloud-to-cloud backup settings, and daily Salesforce backup notifications, exception-only alerts, and activity logs.

Easy Integration & Sandbox Feeding

Support for sandbox seeding to test applications and processes with a replica of production data, with in-built data anonymizations for added security.

Data Export

Compatible with the Salesforce Import Wizard and Data Loader, with support to export Salesforce data in CSV format.

Multiple Archive Locations

Your choice of data centers in the US, Canada, UK, Ireland, Germany, Japan, and Australia.

Intelligent Workforce Management

Bulk activation of backups for your entire Salesforce organization in Production or Sandbox environments - helping to reduce admin workload.

CloudAlly's Awards

Awards & Recognition


10,000 IT Pro’s rank CloudAlly’s backup & restore solution as No.1


ThinkMobile selects CloudAlly as No.1 vendor for Cloud Backup.

Gartner Markets

Rated 4.6/5 in 2023 by customers of Microsoft 365 Backup.

Flexible Recovery Options

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CloudAlly’s comprehensive Salesforce backup and recovery solutions are not only proven and reliable, but simple to setup and a breeze to use. Start a free trial to experience the best in Salesforce backup, with unlimited retention and secure recovery capabilities that are seamless and fast.


The following are frequently asked questions about Salesforce backup, Salesforce data retention policies, and data recovery options within Salesforce.

Does Salesforce backup your data?

In 2020, Salesforce retired its Data Recovery service. Now, organizations using Salesforce are responsible for backing up their own data. The best way to do this is by using a third-party backup solution.

How can you create retention policies in Salesforce?

A data retention policy is a statement that outlines how long data will be stored by an organization. In Salesforce, you can create custom retention policies for data and storage using the Retention Policies feature.

Find detailed information on how to do this here:

You can also anonymize personally identifiable information (PII) in your organizations and in the data retention store, by replacing fields or records with random characters or mock data. You can also choose to delete data from your organization when it’s copied to the data retention store.

How long does Salesforce store data in the recycle bin?

When a user deleted data, Salesforce stores it in the recycle bin for a maximum of 15 days. This period is known as the “soft delete” stage. During the soft delete stage, you can still restore data back into the organization. If you empty data from the recycle bin or the 15 day retention period expires, the data becomes “hard deleted”. When this happens, you can no longer recover the data. However, you can access hard deleted data from the Salesforce workbench.

If data is deleted from the database, the deletion is permanent. You can only access permanently deleted data via a backup solution.

How can you restore deleted records from the Salesforce recycle bin?

You can restore soft deleted records using the “un-delete” operation within the Salesforce recycle bin. However, you can’t use this operation on hard deleted records that have been manually deleted from the recycle bin, or once data has been in the recycle bin for longer than 15 days. In that case, you need to use the Salesforce workbench.

How can you recover hard-deleted records in Salesforce?

You can find and recover hard-deleted records (i.e., records that have been manually removed from the recycle bin, or that have been in the recycle bin for more than 15 days and expired) using the Salesforce workbench. To do this:

1. Select “Include” under “Deleted and archived records”.
2. Once Salesforce located the ID for the record, select “Undelete” from the drop-down at the top of the page.
3. Enter the ID and follow the prompts to restore the record.

However, you can’t use this method for data that has been removed from your database. In that case, you can only restore data by using a third-party backup and recovery solution.

What happens to inactive Salesforce accounts?

You can’t delete users in Salesforce, but you can freeze or deactivate their accounts. You don’t have to pay for a license for deactivated accounts, but you can still access their historical data.

Why should we backup our Salesforce Online data?

For most organizations, the CRM data they store in Salesforce is integral to everyday operations and business continuity. If that data is lost or corrupted, it can completely halt productivity—not to mention cause financial and reputational damage, legal disputes, and make the organization (and its partners and customers) vulnerable to fraud.

However, data loss is a part of business—whether caused by human error (such as accidental deletion or even a spilled coffee), natural disaster (such as a fire or flood), or malicious activity (such as a ransomware attack). The question is not whether organizations will experience data loss, but how they will recover from it when it inevitable happens.

Like most SaaS applications, Salesforce operates on a shared responsibility model. This means that they are responsible for maintaining the application’s infrastructure and will offer protection for any faults on their end, e.g., regarding network controls and data centers. They also offer some (limited) options for manual backup within the platform. However, you are responsible for protecting your data from threats beyond Salesforce’s control, such as human error, programmatic error, natural disaster, and cyberthreats.

Because of this, Salesforce themselves recommend investing in a comprehensive, third-party backup and recovery solution like CloudAlly.

CloudAlly captures point-in-time copes of your Salesforce data and metadata and writes those copies out to a secure, secondary storage facility. This means that, in the event of data loss, you can quickly and seamlessly restore lost data to a version that was saved before the data loss incident.

How is the CloudAlly service charged for?

Subscription to the CloudAlly service begins at $30 per user, per year. This includes automatic backup of all your Salesforce data, including Standard Objects, Custom Objects, Chatter Feeds, Attachments, Reports, Dashboards, Emails, Triggers, Workflows, Classes, and metadata—with unlimited data storage and retention.For enterprise organizations looking to secure over 100 accounts, or who have a particularly large quantity of data to backup, contact us for a custom quote.

Are you able to trial CloudAlly’s Salesforce backup?

Yes. If you want to experience how CloudAlly will help your organization before you subscribe, contact us to begin a 14-day free trial. In this time, you will be able to see the benefits of installing the solution.

Is CloudAlly ISO 27001 certified?

CloudAlly are ISO 27001 certified ( This ensures there is a high level of security and audit procedures in place including pen testing, security procedure, audit controls, etc. We can supply a copy of the ISO certification on request.

Is CloudAlly GDPR compliant?

CloudAlly is GDPR and HIPAA compliant. The CloudAlly DPA specifically addresses CloudAlly GDPR & PII handling.

You can find more information about CloudAlly security at

Where can I find CloudAlly brochures and datasheets?

You can find CloudAlly resources, datasheets, and product brochures here:

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Protect your business data with enterprise-grade, automated Salesforce backup for Standard Objects, Custom Objects, Chatter Feeds, Attachments, Reports, Dashboards, Emails, Triggers, Workflows, and Classes.